Printer & Cartridge Solution
Software for printer repair and cartridge refill shops.
A printer shop lives on two kinds of work: quick refills that come back every month and printer repairs that wait on a part. Kiwikit keeps both on record, and most of your customers are offices that want a GST bill.
Device types
8 ready
Inkjet, laser, thermal, copier
Labour items
13
Refill, repair, on-site…
Customers
Offices
GSTIN on every bill
Follow-ups
CRM
Overdue flags
What is Printer & Cartridge software?
Printer repair and cartridge refill software records every printer, scanner or cartridge that comes in or is serviced at an office — the model and serial number, the fault, the cartridges and cables handed over — and bills the repair, the refill or the on-site visit. Kiwikit does this in the browser with WhatsApp updates, follow-ups for office customers, GST billing and stock of cartridges, toner and spare parts.
Updated
Built for printer shops
Refills, repairs and office customers
Offices send the same printers and cartridges back again and again. Kiwikit remembers each one, its history and what it cost.
Printer history by serial number
Inkjet, laser, all-in-one, dot matrix, thermal and barcode printers, scanners and photocopiers are device types with brands and models, so every visit adds to the same printer's history.
Cartridge and toner refills
Cartridge refill, toner refill, print-head cleaning and cartridge replacement are ready as labour items, and refill ink, toner powder and cartridge chips are stock you can track.
Office customers and GST bills
Put the office's GSTIN on the bill, keep its outstanding balance on the ledger, and use follow-ups with overdue flags for AMC renewals and pending calls.
On-site service and installation
Printer on-site service, installation and network setup are labour items, so a visit to an office is billed like bench work.
Cartridges and cables on record
Tick the power cable, USB cable, adapter and the ink or toner cartridges that came with the printer, and hand back the same.
WhatsApp when it is ready
The customer gets a message when the printer is ready and a private link to see the status and the balance.
Ready on day one
What your shop gets when you pick Printer & Cartridge
At first login you tell Kiwikit what kind of shop you run. It then loads these device types, their brands and 83 models, the common problems, labour charges and stock categories — and the job card shows only the fields your shop needs. You can edit or add to every list, pick more than one kind of shop, and remove one later without losing data.
Device types
- Inkjet Printer
- Laser Printer
- All-in-One Printer
- Dot Matrix Printer
- Thermal Printer
- Barcode Printer
- Scanner
- Photocopier
Common problems
- Printer not printing
- Paper jam
- Poor print quality
- Faded printing
- Printer offline
- Paper feed problem
- Roller problem
- Ink not flowing
- Print head problem
- Cartridge not detected
- Toner error
- USB / network problem
- Error code
- Scanner not working
Labour charges
- Cartridge refill
- Toner refill
- Printer repair
- Installation
- Print head cleaning
- Diagnosis
- Servicing
- Cartridge replacement labour
- Paper jam removal
- Roller replacement labour
- Network setup
- Scanner repair
- On-site service
Stock categories
- Printers
- Cartridges & toners
- Ink bottles
- Paper & media
- Scanners
- Print heads
- Drums, rollers & fusers
- Refill ink, toner powder & chips
Common faults, ready
Paper jams to error codes — picked, not typed
The usual printer faults are ready on the job card: not printing, paper jam, poor or faded print, offline, paper feed and roller problems, ink not flowing, print head, cartridge not detected, toner error, USB or network problems, error codes and scanner faults.
Spare parts are stock categories too — print heads, drums and rollers, fuser units and printer boards — so a part fitted on a repair leaves stock and shows up in that job's profit.
How it works
One job, five clear stages.
- 01
Intake or visit
Printer logged with serial number, fault and what came with it.
- 02
Diagnosis
Part or refill identified and priced.
- 03
Approval
Estimate sent to the office; approved before the part is ordered.
- 04
Repair or refill
Work done, test page printed, WhatsApp message sent.
- 05
Delivery
Cartridges handed back, GST bill printed, follow-up set.
Inside the software
The actual screens, set up for Printer & Cartridge
Not mockups — real Kiwikit screens running on a sample shop with made-up customers.
Every job on one card
Open any job from the list: the device, its serial number, the problem and what the customer handed over, with every action one tap away.
Your devices, brands and models, ready
Device types, brands and models for Printer & Cartridge come loaded and linked, so the counter picks instead of typing. Edit or add to any list.
Every job on one screen
The job card list is the same for every kind of shop: status cards across the top double as filters, and every row shows the customer, the device, the technician and what is still due.
- Search by serial number, customer, mobile number or job number
- Filter by Pending, In Progress, Ready, Delivered or Cancelled
- Advance taken at intake is deducted on the final bill
- GST or plain bills, on a thermal printer or A4
One system, not five apps
What runs alongside your repairs
Stock & spare parts
Parts and products with batches, serial numbers and more than one warehouse. Adjustments, transfers and reconciliation are built in, so the shelf and the system agree.
Purchase & suppliers
Purchase orders, supplier bills and receipts, returns and debit notes. Supplier balances stay linked to what they supplied.
Sales counter
Quotations, invoices, delivery notes, returns and credit notes for what you sell over the counter, in the same system as the repairs.
Accounting & GST
Cash book, ledger, expenses, bank accounts and reconciliation, receivables and payables — the books are a by-product of daily work.
Technicians & profit
Assign each job to a technician and see revenue, parts cost and profit per job and per technician.
CRM & follow-ups
Leads, customers and follow-ups with due dates and overdue flags, for the customers you call back rather than wait for.
Before you start
What you actually need
- Any device with a browser — counter PC, tablet or the owner's phone
- A working internet connection (Kiwikit is cloud-based, not an offline install)
- Optional: a 2-inch or 3-inch thermal printer for receipts
- Optional: a barcode label printer for job stickers
Plans include 4 users and one shop location, and start at ₹1,499 for three months or ₹4,999 for a year. Full breakdown on the pricing page.
An honest read
Is this right for your shop?
It fits well when
- Offices send you printers and cartridges again and again
- You do on-site visits and installations as well as bench repairs
- You keep stock of cartridges, toner and refill ink
- You need GST bills with the customer's GSTIN
It is probably not for you when
- You only sell cartridges over the counter and never repair or refill
- Your shop has no reliable internet; there is no offline desktop version
Frequently asked questions
Questions about Printer & Cartridge software
Can I bill cartridge and toner refills?
Yes. Cartridge refill, toner refill, print-head cleaning and cartridge replacement are ready as labour items with your own prices, and refill ink, toner powder and cartridge chips can be kept in stock.
Can I keep a history for each office printer?
Yes. Every printer is tracked by serial number, so each repair or refill is added to the same printer's history and can be found by serial number, customer or job number.
Does it support on-site service?
Yes. On-site service, installation and network setup are labour items, so visits are billed like bench work.
Can I follow up on AMC renewals?
Yes. The CRM keeps follow-ups with due dates and overdue flags, so AMC renewals and pending office calls do not slip.
Run your printer shop on one connected system
3-day free trial with every feature switched on. Job cards, refills, on-site visits, stock and GST bills. No credit card required.